Special assistance

Barrier-free travel

Barrier-free travel with Thomas Cook Airlines – here you'll find general information and tips related to preparing for the flight.

General Information

Do you need special assistance? Thomas Cook Airlines will assist you with your individual needs whenever possible. To help us provide the best-possible service, we will need the following information 5 days before your departure date (but no later than 2 business days before your departure date):

  • Your name or the name of the sick or disabled passenger
  • Name of the companion or attendant
  • Nature and extent of the disability
  • Mobility
  1. Can the passenger walk without assistance??
  2. Do you need assistance to/from the gate or at the exit?
  3. Can you walk up and down stairs without assistance?
  4. Can you ride on a tarmac bus?
  5. Do you need assistance inside the cabin?
  6. Do you need medical or assistive devices during the flight?

Please inform us immediately of the following disabilities or conditions:

  • Risk of thrombosis
  • Recent heart attack
  • Stroke
  • Respiratory tract diseases (bronchial asthma)
  • Pulmonary and cardiac diseases
  • Other conditions or disabilities that require medical assistive devices (e.g. inhaler or oxygen supply) or medication during the flight

This information should be provided to us approx. 7 – 14 days prior to the departure date, as we may need to consult our Medical Services in certain cases.

Please make your special reservations as early in advance as possible. Contact your travel agency or, for bookings made with Thomas Cook Airlines, contact our Contact Center directly on the number +32 (0) 2 400 34 22.

For more information about the rights of sick and disabled passengers, please visit the official website of the European Commission.

Transportation restrictions

Please understand that we are unable to provide transportation in the following cases:

  • If the person is suffering from an infectious disease (e.g. open TBC, infectious hepatitis, chickenpox. etc.);
  • or would require the use of the following during the flight:

    • a pneumatically operated device;
    • an electrically operated device;
    • extra supply of oxygen.

Passengers with visual or mobility impairments

We can generally accept an unlimited number of visually or mobility-impaired passengers travelling with a companion or attendant. For safety reasons, we can only accept a limited number of visually or mobility-impaired persons travelling without a companion or attendant. The actual number of persons depends on the aircraft type. We ask that visually or mobility-impaired persons who wish to travel without a companion or attendant please contact our Special Reservations staff as far in advance as possible.