Questions & Contact

Contact details

Do you have questions or comments about a specific subject or about our offerings? Contact us via one of the methods below:

Contact Center
For all questions related to your reservation and special requests.
Do you have an extra request for your booking or do you want to change your booking?

Contact adress
Brussels Airport Building 45 - Ringlaan, 1831 Diegem

Phone us on:
+32 (0)2 400 34 22

Opening hours:
Mon - Fri: 8 a.m. - 8 p.m.
Sat: 10 – 6 p.m.
Sundays and holidays: closed

Group requests
For all your group requests (min. 10 people):
E-mail: groups@thomascookairlines.com

Customer Service
For all questions and comments before your flight:
E-mail: reservation.be@thomascookairlines.com

For all questions and comments after your flight:
E-mail: customerservice@thomascookairlines.com

To report lost or damaged baggage:
E-mail: baggage.service@thomascookairlines.com

Arbitration Board
In extra-judicial settlement of a dispute, the Consumer Mediation Service is empowered to receive any request for out-of-court settlement of consumer disputes. This service will in turn process the application either itself or send it to another qualified entity. You can contact the Consumer Mediation Service via: http://www.consumentenombudsdienst.be//en.

You can also appeal to the Online Dispute Resolution platform of the European Union via: http://ec.europa.eu/odr.

Cyber Security Incident Response Team

For all issues concerning website security:
E-mail: CSIRT@thomascookairlines.be 

Other contact numbers

Please note that if you are calling to make changes to your booking, we will need to speak to the lead passenger.

Condor Special Reservations

Monday to Friday from 9:00 am to 7:00 pm and Saturday from 9:00 am to 1:00 pm

Tel.: +49-1806-707-606 (€0.20/call from German landlines, cell phone max. €0.60/call)

Condor Seat Reservation

Online at www.condor.com or through our Service Center.

Tel.: +49-1806-767-767 (€0.20/call from German landlines, cell phone max. €0.60/call)

Thomas Cook Airlines UK Support Team

Monday to Sunday from 8:00 am to 10:00 pm

Tel: 01733 224 330 (please check with your service provider for any additional charges).

Thomas Cook Airlines UK Special Assistance Team

Monday to Saturday 8:00 am to 8:00 pm

Tel: 0800 107 3409, local phone costs apply